Legal
Refund & Cancellation Policy
We want you to be happy with what you buy. Here's how refunds and cancellations work.
Last updated: June 26, 2026. Operated by Undastandable, California, United States.
One-time purchases (apps & guides)
If you're not satisfied with a one-time digital purchase (such as a desktop app or guide), you can request a refund within 14 days of purchase. Email support@undastandable.com with the email you used and your order/receipt reference, and we'll process it.
Subscriptions
- You can cancel anytime. Your access continues until the end of the billing period you've already paid for.
- We don't provide prorated or partial-period refunds for the current period, and past billing periods are non-refundable.
- Cancelling stops all future charges. To cancel, reply to your receipt email or write to support@undastandable.com.
How to request a refund
Email support@undastandable.com from the address on your order, include your receipt or order reference, and tell us what went wrong. Approved refunds are issued to your original payment method and may take a few business days to appear.
Exceptions
Refunds may not be available where prohibited, for clear abuse of the refund policy, or for products explicitly marked as final sale. Promotional or discounted purchases may have specific terms noted at checkout.
Chargebacks
If you have a billing problem, please contact us first — we can almost always sort it out faster than a dispute. Filing a chargeback without contacting us may result in account suspension.
Contact
Mailing address:
Undastandable
10556 Combie Rd #35
Auburn, CA 95602
Questions about a charge or refund? Email support@undastandable.com.
See also our Privacy Policy, Terms of Service, and Disclaimer.